Escape Kit Escape Kit

Players

Player Detail View

See a player's full history at a glance — every visit, room played, waiver signed, and tag in one place

Click any row on the Players page to open the player detail view. This is where you see everything about a customer — their contact information, tags, minors they've signed for, and a complete list of every group they've been part of.

Player details

The left panel shows the player's contact information and waiver data:

First Name
The player's first name.
Last Name
The player's last name.
Email
Email address.
Phone
Phone number.
Date of Birth
Date of birth, if collected on the waiver.
Marketing Email Opt-In?
Whether the player opted in to marketing emails.
Custom Fields
Any custom waiver fields with values — only fields that have data are shown.

Fields without data display as "---".

Tags

The right panel shows all tags on this player. Tags are free-form labels you create — use them to mark customers as "VIP", "corporate", "birthday party", or anything else useful for your business.

Adding a tag: Click the Add button (or the dashed "Add Tag" card if no tags exist yet), type the tag name, and click Add Tag or press Enter.

Removing a tag: Click any tag badge. A confirmation prompt appears — click Delete Tag to confirm.

Pro Tip: Use a consistent naming convention — "VIP" and "vip" are treated as separate tags. Pick a style and stick with it so your segments stay clean.

Behind the Scenes: Tags are synced across all of a customer's visits. When you add or remove a tag, the change applies to every player record linked to that contact — so all visits by the same person always share the same tags.

Minors

If the player signed a waiver on behalf of minors, their names appear in the Minors section on the right panel. This section is hidden when there are no minors.

Group history

The Player's Groups section at the bottom shows every group this player has been part of, newest first:

Column What it shows
Room The room name, or event name for multi-room events. Shows "Deleted Room" if the room no longer exists.
Date The group date.
Time The group time.
Waiver "View" link to the signed waiver (opens in a new tab), or "---" if no waiver exists.
Status Group status badge (e.g. complete, open, canceled).

Players marked as guardian-only (not participating in the game) show a "Guardian Only" label.