Platform
User Permissions
Control who can access your Escape Kit account and what they can do — from view-only staff to full managers with granular permission toggles
Give every team member exactly the access they need — from view-only staff who can check insights to managers who handle rooms, waivers, and integrations. Nine permission toggles let you dial in access per person, per location.
Go to SettingsUsers in the sidebar. You need the Manage users permission.
Add a user
Click Add User at the top of the Users page.
Enter First Name, Last Name, Email (used as their login username), and set a Password (minimum 8 characters).
Select Staff or Manager to set default permissions. Staff starts with only View insights enabled. Manager starts with everything enabled except Manage billing.
Adjust any individual toggle. The user type sets defaults, but you can customize from there. Click Save.
Pro Tip: Start team members as Staff with minimal permissions and add access as needed. It's easier to grant a permission than to undo changes someone made to a waiver or integration they shouldn't have touched.
Permission toggles
Edit or delete a user
Click a user's name to open their settings. Change their name, email, user type, or permissions and click Save. The account owner appears in the list but can't be edited or deleted.
To delete a user, scroll to the bottom of their edit page and click Delete User. Type DELETE to confirm. If the user belongs to multiple locations, only their access to the current location is removed — their account and other locations are preserved.
Common Mistake: Manage billing is not enabled by default for either Staff or Manager. Only the account owner has it automatically. Email addresses must be unique across all Escape Kit accounts — if someone already has an account with that email, you can't reuse it.
Related pages
- Multi-Location Management — How team members work across multiple venues