Escape Kit Escape Kit

Waivers & Check-In

Building Your Waiver Form

Replace paper waivers with a branded digital form that feeds player data directly into your groups and player records

Your digital waiver replaces paper forms and manual data entry. Customers sign online — before arriving or at your venue — and their data flows automatically into groups, player records, and your connected integrations. You control the legal text, form fields, branding, and confirmation pages.

Creating a waiver

  1. Go to Waivers in the sidebar.
  2. Click Create Waiver.
  3. Enter a name for your waiver (e.g., "Standard Waiver" or "Holiday Waiver").

You can have up to 5 waivers per location, but only one can be active at a time. Your waiver links always serve the active waiver.

Pro Tip: Create seasonal or event-specific waivers with different legal text or fields, then swap the active waiver as needed — your waiver link stays the same.

Editing your waiver content

1
Open your waiver

Go to Waivers in the sidebar and click the waiver you want to edit.

2
Edit the content

In the Waiver Content section, update the following fields:

Header
The title shown above the waiver text (e.g., "PLEASE READ AND SIGN THE WAIVER").
Waiver text
Your full legal content, edited in a rich text editor.

If you support multiple languages, you can add Spanish and French translations of both the header and waiver text.

Configuring form fields

Your waiver comes with default fields that can't be removed:

First Name
Required. Always visible.
Last Name
Required. Always visible.
Email
Required. Always visible.
Phone
Visible by default, optional.
Date of Birth
Hidden by default. Toggle on to collect.
Team Name
Hidden by default. Toggle on to let players name their group.

Pro Tip: When Team Name is enabled, the first player to submit a waiver with a team name sets the name for the entire group (e.g., "The Puzzle Masters"). That name carries through to the group page, the debrief page, and leaderboards — so players feel ownership of their experience from the moment they sign in.

To customize fields:

1
Show or hide defaults

Scroll to the Waiver Fields section and toggle visibility for each default field.

2
Add custom fields

Click Add Field and choose a type:

Text Box
Free-form text input
Checkbox
A yes/no checkbox
Drop Down List
Select from a list of options (requires at least two)
3
Configure each field

Mark fields as required or optional, add help text below any field, and reorder by dragging them.

Custom fields are searchable in Player Records and show up in Custom Field Reports in Insights — so fields like "How did you hear about us?" or "Is this a celebration?" become trackable data automatically.

Selecting escape rooms

In the Escape Rooms section, choose which rooms appear in the room dropdown on your waiver. Only selected rooms will be available for customers to choose when signing.

Common Mistake: When you create a new room, it isn't automatically added to your waivers. You need to go into each waiver's Escape Rooms section and select the new room — otherwise customers won't see it as an option.

Customizing the theme

In the Theme section, choose between dark mode and light mode for your waiver's visual appearance.

Light modeDark mode
Light modeDark mode

Configuring optional features

  • Email Waiver to Customers — When enabled, a checkbox appears on the waiver letting customers opt-in to receive a copy of their signed waiver by email. When off, no email option is shown and customers won't receive a copy via email.
  • Auto Complete Waiver — When enabled, the waiver form will automatically populate with information from a player's previous waiver submission, making the check-in process faster for returning customers.

Pro Tip: If you enable Auto Complete, make sure Email is the first field on your waiver. Auto Complete uses the email address to look up previous submissions — so placing it first lets the rest of the form fill in as soon as the customer types their email.

Setting up post-submit pages

Each waiver type (on-site, off-site, event) shows a confirmation page after signing. Customize the header, icon, and message text for each in the Post-Submit Page section. See Post-Submission Pages for details.

Activating your waiver

On the Waivers list page, click the radio button next to the waiver you want to activate. This makes it the active waiver — your waiver link and QR codes will start serving this version immediately.

Common Mistake: Creating a waiver doesn't make it active. If your old waiver is still selected, customers see that one. Always check the radio button on the Waivers list page after creating or editing.

How waiver data flows through the system

When a customer signs the waiver, several things happen automatically:

  1. A signed waiver record is created with a snapshot of the waiver content at the time of signing (so later edits don't affect historical records).
  2. A player record is created (or matched to an existing contact if the customer has visited before).
  3. The player is assigned to a group based on the room, date, and time they selected.
  4. If you have marketing integrations connected, the customer's data syncs to your email lists or webhooks.

Behind the Scenes: Editing waiver content after customers have signed doesn't change their records. Each signed waiver retains the exact content that was active when the customer signed — important for legal compliance.

  • Custom Fields — Add text boxes, checkboxes, and dropdowns to your waiver
  • Waiver Delivery Methods — Get your waiver in front of customers via email, QR code, tablet, or booking integration
  • The Players Page — Where waiver data ends up and how to search, tag, and export it